Singer Barry Manilow ill, Broadway comeback delayed

(Reuters) – Singer Barry Manilow on Thursday canceled the opening night and three other performances of his Broadway comeback run after coming down with bronchitis, according to Manilow‘s website.

The cancellations threaten to upend the “Could It Be Magic” singer’s return to Broadway following a more than two-decade absence.

The concerts, which had been slated for Thursday through Sunday, will be made up in February and March, his website said. Manilow, 69, will try to perform on Tuesday, the next scheduled show.

Manilow canceled two preview shows earlier in the week because of the illness, after which his website promised the singer would be ready for opening night “come hell or high water.”

“It turns out the only thing worse than hell and high water is bronchitis,” Manilow‘s website said of the cancellations. “Barry is deeply sorry to disappoint his fans and is doing everything he can to ensure a speedy recovery.”

Manilow has signed on for a 25-show run at the St. James Theatre in New York. The native New Yorker typically performs long-running shows at Las Vegas hotels.

(Reporting by Eric Kelsey; Editing by Jill Serjeant and Xavier Briand)

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Shedd Aquarium looks to slice energy bill

Bob Wengel's job at Shedd Aquarium makes your typical thermostat war seem laughable.

For him, keeping everybody comfortable means manufacturing a 2 p.m. sunset for penguins attuned to the daylight rhythms of South America. It means maintaining 3 million gallons at a cool 58 degrees for blubber-laden whales while also satisfying tiny neon fish that won't tolerate less than 78 degrees.

"The first thing you've got to make sure is that your animals are happy," said Wengel, Shedd's vice president of facilities. "Then, your guests come next and, after that, the people who work here."

Until now it has also meant forking over $1.4 million for electricity and $154,000 for natural gas each year.

The Chicago cultural institution is in the early stages of a massive energy overhaul aimed at cutting energy consumption by half at the 83-year-old building. Under a plan developed pro bono by a public-private consortium, Shedd plans to swap out light bulbs, buy solar panels and sell "negawatts" (getting paid to power down) to the electrical grid to achieve its goal by 2020.

The idea: To create a road map other cultural institutions can follow.

"What we're talking about is bigger than the Shedd," said Mark Harris, president and CEO of the Illinois Science and Technology Coalition, which led the consortium that developed Shedd's energy saving plan.

The task won't be easy. Keeping 32,500 animals healthy, happy and well-lit takes a lot of, well, energy. Part zoo, part art space, the building is a life-support system for 1,500 species operating under the parameters of just about every time zone on the planet. Lighting clings to nearly every floor, ceiling and exhibit, mimicking sunlight, guiding visitors and attractively framing columns.

Most days a small ocean of water is chilled or run through heat exchangers, with excess heat released through cooling towers on the aquarium roof.

Staff members bike to work, diligently compost and exchange unwanted items instead of trashing them, and for years the aquarium has tracked its energy use and made changes where appropriate. Still, the energy consumed at Shedd has it claiming the carbon footprint of an endless 2,200-car traffic jam.

"If you ask me — 'What is sustainability?' — to someone like me who runs a facility, it's energy, waste, water," Wengel said.

In 2011, Shedd used so much energy that, if harnessed, it could power nearly 1,500 homes for a year.

If done right, Shedd's energy-shaving work will be mostly invisible.

Discerning visitors may notice a lighting change in Shedd's main entrance, where 600 light bulbs in the aquarium's octopuslike chandeliers were fitted this week with highly efficient LED bulbs, a change that will cut $7,000 a year off its electricity bills.

The sunlight that appears to grace the colorful, bustling exhibit of 450 reef dwellers just inside the main entrance is actually six LED lights that were first tested for their ability to mimic natural light.

"The solar on the rooftop will be visible," said Tom Hulsebosch, managing director for energy and utilities for West Monroe Partners in Chicago, the consulting firm that helped create Shedd's energy road map. "They might notice the subtlety of the LED lighting, but a lot of it is really behind the scenes."

Shedd's goal is to create an intelligent aquarium that is constantly communicating its energy needs to Wengel and his staff. That means letting them know in real time if a system is using more power than usual and where inefficiencies lie in everything from HVAC systems to life-support pumps.

According to the road map the coalition developed, the aquarium plans to participate in a program that pays big energy users to power down on days when the electric grid is strained by demand from air conditioners. But first that means finding out what in the aquarium can be safely powered down.

To start with, Shedd is installing individual meters on everything from lighting systems to chillers so it can track and analyze how and when energy is being used. From there it can determine which systems could safely be powered down without harming the animals or causing a disruption to patrons, and which could be used or timed differently to save money.

"They cannot compromise experience both on the visitor's side and on the animal side, and they cannot compromise performance because they have a life-support system they have to maintain. So just the fact that they can do this, with those huge barriers, is an incredible example," said Karen Weigert, chief sustainability officer for the city of Chicago, which worked with a coalition that developed the energy plan. Also part of the coalition were the Institute for Sustainable Energy Development and Citizens Utility Board.

The aquarium would simultaneously switch to a pricing scheme that rewards it for using the most energy at the times of day when demand is lowest and electricity prices are cheaper.

Also on the docket: solar panels with batteries for storing excess energy that could be sold back to the electric grid in the same way that power plants sell their power.

The plans are in line with that of Illinois, which in October 2011 approved a 10-year, $2.6 billion upgrade to the electrical grid that serves Shedd and the rest of the Chicago area. Half of that is being spent to create a smart grid that, according to ComEd, will bring 100-year-old electrical grid technology into the digital age, automatically reporting problems, rerouting power and eliminating the need for meter readers.

With a smart grid, Shedd could power up some systems while powering down others, and sell or buy electricity from the grid in real time according to the demands of the electrical grid.

To pay for these changes, Shedd plans to seek government grants and private donations. In time, say coalition members, those investments will reap dividends, financially, educationally and environmentally.

"The Shedd's in a unique position. It's been there for 100 years and it's going to be there for another 100 more; so, when you look at a 15-year return on investment, that's not too bad," Hulsebosch said.

jwernau@tribune.com

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PepsiCo to take controversial ingredient out of Gatorade

Responding to consumer concerns, PepsiCo today announced that it will remove brominated vegetable oil, an emulsifier, from citrus-flavored Gatorade.

Mississippi teenager Sarah Kavanagh had launched an online petition in November that drew recent media attention, including a story in the Chicago Tribune on Monday, but the company said the reformulation project was sparked by earlier customer complaints.

“While our products are safe, we are making this change because we know that some consumers have a negative perception of BVO in Gatorade, despite being permitted for use in North American and Latin American countries,” Gatorade spokeswoman Molly Carter said in a statement. “As part of this process, we began working on an alternative ingredient to BVO for the few Gatorade flavors that contain BVO more than a year ago.”

Some countries, including those in the European Union and Japan, do not allow the use of brominated vegetable oil in food. The U.S. Food and Drug Administration’s last review of the chemical, conducted in the 1970s, called for more toxicological testing that was never performed.
 
Kavanagh, whose petition noted that the chemical shares an ingredient, bromine, with some flame retardants, was ecstatic when she heard the news.
 
“When I went to Change.org to start my petition, I thought it might get a lot of support because no one wants to gulp down flame retardant, especially from a drink they associate with being healthy,” she said. “But with Gatorade being as big as they are, sometimes it was hard to know if we’d ever win. This is so, so awesome.”

In an interview, Carter said the company needed a year to make sure the new formulation “would not affect taste or functionality. So we did a lot of sensory testing to make sure we had the right batch and we feel strongly we do.”
 
Carter said BVO will be replaced with sucrose acetate isobutyrate, “one of the flavor emulsifiers we use internationally.”
 
She said she expects the newly formulated drinks to be on shelves over the next few months. Consumers can check for brominated vegetable oil in the list of ingredients and “until then they can drink other (non citrus) flavors that do not contain it.”
 
Carter said there is no current plan to remove BVO from PepsiCo’s Mountain Dew but the company is always evaluating “formulas to ensure they meet the high standards our consumers expect.”

Coca-Cola, which uses the chemical in Orange Fanta and Powerade, said in a statement that the ingredient improves the stability of some products by preventing ingredients from separating.

“While we are confident in the safety of our beverages, we continuously look for ways to improve our products and take consumers’ concerns into account,” the statement said.
 
Change.org said Kavanagh’s petition attracted more than 200,000 supporters and was one of its most popular.
 
“Her campaign is a great example of the shift in power we’re seeing between businesses and their customers,” said Pulin Modi, senior campaigner at Change.org. “Companies like Gatorade can no longer sit back as thousands of consumers are asking for a change -- they’re compelled to do something about it.”

meng@tribune.com
Twitter @monicaeng

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Everything You Need to Know About Kim Dotcom’s Mega

Click here to view the gallery: Hands On With Mega

Mega — the long-anticipated file sharing and cloud storage site from Kim Dotcom — is now open to the public.

[More from Mashable: Google Glasses Spotted and Two Other Stories You Need to Know]

Thanks to its association with the now-defunct Megaupload — and the legal issues facing its founder Kim Dotcom — the amount of press, user interest and hype surrounding Mega is greater than any file hosting/cloud storage launch in recent memory.

According to Dotcom, more than 1 million users signed up for Mega in the first 24 hours. On Twitter, the larger-than-life entrepreneur has continued to share usage stats and traffic graphs that compare Mega with perennial cloud favorite, Dropbox.

[More from Mashable: 9 Fresh YouTube Shows You’ll Love]

If you’re curious about the inner workings of Mega, how it works and how it handles security, we’ve got you covered.

The Phoenix of Megaupload

Mega is the spiritual successor to Kim Dotcom’s last business, the insanely popular file-hosting service Megaupload. Last year, the U.S. Department of Justice shut down Megaupload and pursued criminal charges against Dotcom. Dotcom, a New Zealand citizen, is actively fighting U.S. extradition orders.

Megaupload was targeted by the DoJ because of its role in illegally distributing copyright material — including digital copies of movies, TV shows, books, music and software.

Rather than try to start a new service eschewing the potential for copyright material to be uploaded and shared, Dotcom is positioning Mega as a service that cares about and protects its user’s privacy. In fact, Mega’s tagline is “the privacy company.”

How It Works

On the surface, Mega is a bare-bones cloud storage host. After signing up for accounts, users can upload files and folders of all types to the service. Those files can then be shared with others.

The free plan gives users 50GB of file storage. There are no hard limits on file size, meaning users can use Mega as a way to back up photos, documents and other data. Obviously, this means users can use Mega as a way to store media content — video files, music, DVD images — as well.

For now, Mega is optimized to work on desktop web browsers. Mega strongly encourages users to use Google Chrome. And while Mega has big plans for developers and client-side apps, for now, the only way to access files is via the web browser.

Files can be uploaded to the service using drag and drop or a file-upload menu. Users can create folders in the file manager.

Uploads and downloads take place in parallel. If you upload a large number of files at once, each file uploads one at a time. In the future, Mega says users will be able to change the upload order. If you need to upload or download multiple files at once, simply open a new Mega tab in your browser and select that file.

You can upgrade to a higher-tiered storage plan from within your account. Mega doesn’t sell these plans itself; instead it has resellers who sell vouchers for a service. A 500GB storage plan with 1TB of enhanced bandwidth is 9.99 euros a month or 99 euros a year (a little over $ 110 U.S. dollars). That’s cheaper than most of its competitors.

The Importance of Passwords

It’s very important to remember the password you select when setting up your Mega account. The password is a big part of how Mega encrypts data on both ends.

During the sign-up process, Mega uses your password to create a 2,048-bit RSA key. This is the key that tells the system you are who you say you are. If you forget your password, you’re not going to be able to get into your account.

Right now, Mega doesn’t even have a password reset or recovery feature. In the future, Mega says it will have a reset mechanism but it will only allow users access to files or folders they have file keys for (more on file keys below). Users won’t be able to access other files until or unless they remember their password.

Because your Mega password is also your master encryption key, it’s important that users choose a secure password. We recommend using a password manager and printing a copy of the password to store in a safe place.

Understanding File Security

Mega is focused on end-to-end encryption. This means that files are encrypted both on upload and on download. With most traditional file hosts or cloud storage lockers, a public link to a file also includes a file path. With Dropbox, for example, the public or shared link includes the file name.

With Mega, things are a bit different. While users can share specific files to other Mega users or via email, the URL to a file doesn’t contain a file name; instead, a cryptographic key is appended to the URL. Without this key, you can’t access the file. Once decrypted by the server, a user has the option to download the linked file.

Mega’s promise, in other words, is that users control who has access to their files and accounts and no one else.

For important files or folders, users might want to make a note of the file key and keep it in a safe place — if they are worried about getting locked out of their account.

How Safe Are Your Files

Since Mega is touting itself as “the privacy company,” it’s important to look at how the company stores files and content.

The end-to-end encryption scheme is only part of how Mega secures data. Still, some are already criticizing the service, noting that it’s not as secure as it says it is. An article for Forbes cites two professionals who have problems with Mega’s security.

Matthew Green, a cryptography professor at John Hopkins University, is particularly critical of the way Mega uses JavaScript to verify its encryption method telling Forbes that “it makes no sense.”

Mega has responded to Green’s claims on its own blog, noting that its scheme “basically enables us to host the extremely integrity-sensitive static content on a large number of geographically diverse servers without worrying about security.”

Meanwhile, at Ars Technia Lee Hutchinson raises concerns about how Mega comes up with its crypto key at sign-up, as well as how the company handles deduplication, or how it eliminates duplicate copies of data.

Again, Mega has taken to its blog to attempt to clarify its policies and the way it handles data.

While Mega’s crypto system certainly doesn’t seem any less secure than any other file locker, we do agree with critics who note that the system might be more about giving Mega culpability against claims that it knows infringing content is on its servers, rather than about protecting that data itself.

The service is still in beta and much of its code is available via open source, so security purists might want to watch how Mega’s system evolves before trusting it with important, sensitive data.

Will Mega Stick Around?

While security experts can quibble and argue over the way Mega uses cryptography and how it stores data on its array of servers, the bigger issue, for us, is long-term survival.

While I would argue that most users who actively used Megaupload were not using it as a traditional cloud service, the fact remains that when the service was shut down, user files went with it.

Already anti-piracy groups are campaigning to shut down payment processors to Mega’s resellers. One of the reasons Mega isn’t taking payments itself and is instead using resellers is to prevent those groups from shutting down payment processors or trying to seize funds.

This is worrisome because in addition to outside capital, Mega needs professional accounts to keep its site working.

It’s too early to say if Mega will be around for the long haul or not, but our advice is not to use Mega as your only file storage solution. Keep backups of crucial files on disk or other cloud-based services.

What do you think of Mega? Let us know in the comments.

This story originally published on Mashable here.

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Veteran showman Dick Van Dyke reflects on lifetime’s work

(Reuters) – From “Mary Poppins” to “Night at the Museum” and his own long-running TV comedy, Dick Van Dyke has done it all during a show business career spanning seven decades.

On Sunday, Van Dyke, 87, gets a lifetime achievement award from the Screen Actors Guild in Los Angeles, just a year after his 1960s “Dick Van Dyke Show” co-star Mary Tyler Moore received the same honor.

Reuters spoke to Van Dyke about his career, his thoughts on today’s comedies and being a newlywed in his 80s.

Q: Was it really as much fun working on “The Dick Van Dyke Show” as it seemed?

A: “It was just absolutely wonderful. (Co-star) Morey Amsterdam used to say it was like going to a party every morning. It was the perfect improv group. I think it was the best five years of all of our lives.”

Q: Do you have a favorite episode?

A: “‘Coast-to-Coast Big Mouth,’ where Mary gives away that Alan Brady, Dick’s boss (played by show creator Carl Reiner) is bald, is one that comes to mind. I tend to like the ones that I had the most fun on, and I think the one I recall immediately is ‘Where Did I Come From?,’ the story of Richie’s birth, and all the hijinks that happen with the nervous father. A lot of crazy things happened, a lot of slapstick, which, of course, I love to do. It was a farce, but I just had so much fun on that one.”

Q: How have sitcoms changed since “The Dick Van Dyke Show’s” run from 1961-66?

A: “I think the big change is that 10 minutes of every 30 are commercials. We had 28 minutes to tell our story. Today they get 20 minutes. It’s just a one-line joke and a canned laughter, and a one-line joke and a canned laughter. I won’t say it’s bad, it’s just that I have trouble understanding it.

“It seems to me that relationships are what’s missing. I think back to ‘All in the Family,’ when you knew what those relationships were and the comedy that came out of that. Today it’s just one line after another, and they seem to try to cover too much in the way of story in a short time. Then I think they signal when they’re trying to be funny, and the minute I catch someone trying to be funny, then I won’t laugh.”

Q: What do you watch on television?

A: “I have to admit, I don’t get the comedies today. Maybe it’s just my vintage. Actually I stick pretty much with the news, and I love ‘Jeopardy!’ I watch Al Jazeera. They have news that you can’t find anywhere else. They do great documentaries, too.”

Q: Do children tend to recognize you from your earlier roles in film classics such as “Mary Poppins” (1964), or for your more recent work in the 2006 family film “Night at the Museum“?

A: “It’s just thrilling. I get little kids who recognize me from ‘Mary Poppins,’ and it just delights me because it’s our third generation. I was in the market the other day and a woman said to her daughter, ‘Honey, that’s the man who played Bert.’ And she ran over to her little brother and said, ‘I just met Bert’s grandpa!’ So to be recognized by kids is just wonderful. Kids have all seen ‘Mary Poppins,’ almost every family has a copy of it, and the children have come up and sung all the words from the songs of ‘Mary Poppins‘ for me. It’s amazing.”

Q: You’re a member of the barbershop quartet, Dick Van Dyke and the Vantastix. Where do you perform?

A: “We sing mostly at fundraisers and benefits. We also sing the opening theme song from “The Dick Van Dyke Show.” Morey Amsterdam wrote the lyrics, but I don’t think they’ve ever been published. I sing with guys half my age in the group, so they keep me young. A couple years ago we sang at Ford’s Theater for the president, so that was a big thrill for us.”

Q: You married makeup artist Arlene Silver last February. You two met at the SAG awards seven years ago. How’s married life treating you?

A: “Absolutely wonderful! She sings and dances, so there is a lot of that going on around our house. She’s a joy and she just lights up my life!”

(Reporting by Jill Jacobs in New York; Editing by Eric Kelsey and Eric Beech)

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Wrigley rooftops offer Cubs billboard revenue

Rooftop owners around Wrigley Field have come up with an idea they hope will get things moving on the ball park's renovation. ( Source: WGN - Chicago)

The rooftop clubs outside Wrigley Field unveiled a plan Friday to put digital signs on their buildings and give the revenue to the Chicago Cubs.

Representatives of the clubs said it is a better alternative to the team's plan to put up signs in the outfield that could potentially block the views from the rooftops and hurt their businesses.

"We believe this is common sense plan is a win-win for the community, rooftops, City Hall and the Cubs," said Beth Murphy, owner of Murphy's Rooftop.

The rooftop owners said they expect their businesses to contribute more than $185 million to the local economy in the next 20 years, $70 million of which would be earmarked for the Cubs. A sign detailing their estimates ended with the words, "Destroying one business to benefit another is not the answer."

Dennis Culloton, a spokesman for the Ricketts family, said that the rooftop owners should discuss their plan with the team "instead of holding press conferences."

A representative of the team, Cubs marketing specialist Kevin Saghy, tried to attend the press conference but was asked to leave the room during the video presentation of the rooftop plan. Saghy brought a tape recorder but did not wear any credentials to indicate he was a Cubs representative.

"A deadline is fast approaching for the team and the city of Chicago to move forward," Culloton said.

Culloton also said the team would bring in more money from advertising atop the back wall of the bleachers than ads on the rooftop buildings.

"Inside the ballpark is going to be infinitely more valuable than advertising outside the ballpark," Culloton said.

Culloton also reiterated the call of Cubs Chairman Tom Ricketts for the city to free up the team to run the ballpark without a slew of restrictions.

"The Ricketts family and the Chicago Cubs want the right to run their business so they can continue to be good stewards of Wrigley Field and in doing so save the beloved ballpark for future generations," he said.

Ryan McLaughlin, a spokesman for the rooftop owners, said Cubs representatives were familiar with the general outline of the plan before today's press conference. Murphy presented it a community meeting Wednesday with Ald. Thomas Tunney, 44th, neighborhood groups and Cubs representatives present, he said.

Tunney suggested Friday the rooftop plan could be a part of the overall effort to rehab Wrigley.

"The advertising proposal from the rooftops can be part of the larger picture for preserving Wrigley," Tunney said in a prepared statement.

"I remain committed to working with the Cubs and small businesses in the neighborhood.  Most importantly, we will continue to engage our residents in discussions concerning Wrigley Field and their quality of life."

asachdev@tribune.com

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Girl: 'My sister's on fire'

3 children were injured, 1 critically after a fire started inside their apartment. (WGN - Chicago)

By Carlos Sadovi and Rosemary Regina Sobol




Tribune reporters

2:20 p.m. CST, January 24, 2013

Hearing screams in the hallway, Vanessa King stepped out of her apartment to see her neighbor rushing down the stairs while cradling a little girl crying from burns over half her body.

"He put a blanket around her. He was holding her. He was telling her it was going to be OK," King said.

The neighbor, Clyde Harden, carried the 4-year-old girl into an ambulance that took her to Comer Children's Hospital, where she remained in critical condition today.

The girl was with her 9-year-old brother and 16-year-old sister when her bunk bed caught fire around 7:15 p.m. Wednesday in a four-flat in the 1000 block of West 76th Street, officials said.

The 16-year-old was in a back bedroom doing her homework when the boy ran to her room, neighbors said. "He ran back there to tell her [their sister] was on fire," said Sandra Gray, who lives downstairs. "She came downstairs and was knocking on everyone's door. She was screaming, 'My sister's on fire.' "

Gray said she and her husband and a neighbor ran up and saw the bottom bunk bed on fire. "All I saw was that the bed was on fire and the baby was burned," Gray said. "You could see the bed on fire."

She said the 16-year-old tried to pull the little girl from the bed and burned her hands. Gray's husband and the neighbor finally put the fire out as firefighters and paramedics arrived, she said. Gray said the girl was conscious but badly burned.

Harden, who rushed up with Gray, said he grabbed hold of the girl and helped put out the fire. “I believe that she was sheltered by God already,” he told reporters on the scene. “Somebody was there for her.”

Though an official cause has not been determined, authorities are looking into the possibility that someone inside the home had been playing with a lighter or matches, according to Fire Department spokesman Larry Langford.

King said she was struggling with how to talk to her 5-year-old daughter about her friend’s injury, saying her girl had nightmares through the night.

King said her daughter told her that "my friend needs to get her skin back. The doctor is going to take care and God is going to take care of her."

csadovi@tribune.com

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Women in Combat Stoke Twitter Debate

The Pentagon’s decision to allow women in combat has elicited some strong and controversial words from opponents of the move.

First, Tucker Carlson. Last night, the Daily Caller publisher tweeted: “Feminism’s latest victory: the right to get your limbs blown off in war. Congratulations.”

This drew some swift criticism on Twitter, and a counterpoint from The Week’s Marc Ambinder, who noted that one woman who lost limbs in combat, Tammy Duckworth, is now serving as a Democrat in the House of Representatives.

Then, Politico reported that Allen West, the former GOP congressman and Army lieutenant colonel, tweeted this morning: “Women in combat billets? Another misconceived lib vision of fairness and equality.”

West is already getting trashed on Twitter by users who took offense. After the controversial remarks made by Newt Gingrich in the mid-1990s and Rick Santorum last year, it’s no surprise that the Pentagon’s decision is stirring debate.

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Beyonce lets others do talking on lip-synch drama

LOS ANGELES (Reuters) – Beyonce‘s lips remained sealed on Wednesday over her headline-making rendition of the U.S. national anthem at President Barack Obama‘s inauguration, leaving others to do the talking over whether she lip-synched to a pre-recorded track.

Celebrity magazine Us Weekly quoted a source saying the Grammy-winning artist was disappointed by the controversy she stirred by singing “The Star-Spangled Banner” at Monday’s solemn ceremony using a backing track – and drew a comparison to late Italian opera singer Luciano Pavarotti.

As some of America’s singing stars offered sympathy and understanding, an inaugural official, who declined to be identified, told CNN that Beyonce “did not sing live.”

“Because she didn’t have time to rehearse with the U.S. Marine Band, she decided to use her recording with the Marine Band,” the official told CNN on Wednesday.

The U.S. Marine band said in a statement on Tuesday that no one in the band “is in a position to assess whether it was live or pre-recorded.”

Us Weekly meanwhile quoted a different, also unidentified source, as saying “She did sing, but used a track.”

“She didn’t think there was anything wrong with it,” the source told the celebrity magazine‘s website on Wednesday.

“Pavarotti has done it! It was freezing out, and if she messed up just one note, that would have been the story … Everybody uses these tracks, and the music director advised it,” the Us Weekly source added.

Pavarotti lip-synched his last performance, at the 2006 Winter Olympics in Turin, because of the bitter weather and his failing health, according to orchestra conductor Leone Magiera in a 2008 book. The Italian tenor died in 2007 of pancreatic cancer at age 71.

Beyonce‘s publicist has declined to comment on the furor, but Aretha Franklin and Jennifer Lopez chimed in with their support.

“When I heard the news … that she was pre-recorded I really laughed,” Franklin, 70, who sang live at Obama‘s first inauguration in 2009, told ABC News.

“I thought it was funny because the weather down there was about 46 or 44 degrees and for most singers that is just not good singing weather … she did a beautiful job with the pre-record … next time I’ll probably do the same.”

Lopez told Jon Stewart on “The Daily Show” on Tuesday that many performers resort to using pre-recorded tracks.

“You know, sometimes it happens,” Lopez said. “When you’re in certain stadiums and in certain venues, they do pre-record things because you’re going to have that terrible slapback.”

Beyonce, 31, was giving her first major public performance since giving birth to a baby in January 2012. On Sunday, she had posted on Instagram photo of herself in a recording studio holding the sheet music for “The Star-Spangled Banner.”

She is due to take the spotlight again next month by performing, live, at the February 3 Super Bowl halftime show.

(Reporting by Jill Serjeant; Editing by Lisa Shumaker)

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United to cut 600 front-office jobs

United Continental Holdings Inc. will cut about 600 front-office jobs through voluntary and involuntary cuts, the company said Thursday as it announced disappointing financial losses for 2012.

The world's largest airline did not detail where cutbacks will take place, but Chicago is likely to be most affected considering the corporate headquarters and network operations center are in downtown Chicago and that Chicago O'Hare airport is one of the airline's largest hubs.

The job cuts were announced Thursday morning during a conference call about the airline's profits. United officials said they were disappointed in the airline company's 2012 performance and pledged to improve in 2013, both in financial performance and the airline's operational reliability.

They said they intend to win back corporate customers who defected to other airlines last year when the airline experienced periods of poor on-time performance and high cancellations rates. The operational problems, which have abated since the fall, stemmed from numerous computer-related glitches after the airline merged United and Continental customer reservation systems onto a common platform last March.

United CEO Jeff Smisek called 2012 "the toughest year of our merger integration," but that the airline was "back on track."

"Despite our integration pains, we accomplished an enormous amount and we are now in a position to go forward as a single carrier and compete effectively on a global scale," he said. "Our operations are running smoothly. Our many product improvements are rolling out and our customer satisfaction scores are climbing."

Smisek also said the airline maintains its confidence in the Boeing 787 Dreamliner, which was grounded in the U.S. and elsewhere after numerous glitches, including a serious fire hazard with its lithium ion batteries.

He said he had confidence in the airplane and "Boeing's ability to fix the issues just as they have done on every other new aircraft model they've produced."

Smisek said he has no indication on when the Federal Aviation Administration will allow the planes to fly again, including Dreamliner on a route between Chicago and Houston. Boeing is also based in Chicago.

United, the only U.S. carrier currently operating 787 planes, has six Dreamliners. Smisek said the company expects to take delivery of two additional 787s in the second half of this year.

EARNINGS

United Continental said it lost $723 million in 2012, or $2.18 per share. Excluding special charges of $1.3 billion, mostly related to merging United and Continental, the company earned $589 million, or $1.59 per share, meeting Wall Street analyst expectations.

In the fourth quarter, United lost $620 million, or $1.87 per share, compared with a loss of $138 million, or 42 cents per share, in the same quarter a year earlier.

It took charges of $430 million in the quarter, with much of that tied to paying off pension debt and costs for systems integration and training and severance. Excluding items, United said the 2012 quarterly loss was 58 cents a share, compared with a 61 cent loss expected by analysts on average, according to Thomson Reuters I/B/E/S.

Revenue fell 2.5 percent to $8.7 billion.

Superstorm Sandy, which barreled through the U.S. Northeast in late October, reduced revenue by about $140 million and profit by about $85 million in the fourth quarter. The storm caused shutdowns at major New York area airports, including New Jersey's Newark Liberty International where United operates a major hub.

CUSTOMER SERVICE

Customer service will be a larger focus for the airline, Smisek said during the conference call.

That focus includes a comprehensive customer service training program for airport agents, contact center agents and flight attendants, he said. It will also roll out a program called "It's Our Job," a companywide approach to customer service "that clearly explains our customer service standards and expectation for front line coworkers," Smisek said.

It will also include an expanded recognition program to reward employees for outstanding service, collecting more customer-satisfaction data and roll out of a new set of tools for airport agents, he said.

JOB CUTS

As far as the job cuts, they will not affect unionized workers, such as pilots, flight attendants and airport ground workers, a spokeswoman said. The airline in December reduced the officer ranks by several positions, representing 7 percent of managers with titles of vice president and higher. It will reduce management and administrative staff by 6 percent through voluntary and involuntary cuts and not filling empty positions.

Those cuts will begin in early February, Smisek said in a letter to employees Thursday morning.

gkarp@tribune.com

 

UAL data by YCharts

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