United to cut 600 front-office jobs

United Continental Holdings Inc. will cut about 600 front-office jobs through voluntary and involuntary cuts, the company said Thursday as it announced disappointing financial losses for 2012.

The world's largest airline did not detail where cutbacks will take place, but Chicago is likely to be most affected considering the corporate headquarters and network operations center are in downtown Chicago and that Chicago O'Hare airport is one of the airline's largest hubs.

The job cuts were announced Thursday morning during a conference call about the airline's profits. United officials said they were disappointed in the airline company's 2012 performance and pledged to improve in 2013, both in financial performance and the airline's operational reliability.

They said they intend to win back corporate customers who defected to other airlines last year when the airline experienced periods of poor on-time performance and high cancellations rates. The operational problems, which have abated since the fall, stemmed from numerous computer-related glitches after the airline merged United and Continental customer reservation systems onto a common platform last March.

United CEO Jeff Smisek called 2012 "the toughest year of our merger integration," but that the airline was "back on track."

"Despite our integration pains, we accomplished an enormous amount and we are now in a position to go forward as a single carrier and compete effectively on a global scale," he said. "Our operations are running smoothly. Our many product improvements are rolling out and our customer satisfaction scores are climbing."

Smisek also said the airline maintains its confidence in the Boeing 787 Dreamliner, which was grounded in the U.S. and elsewhere after numerous glitches, including a serious fire hazard with its lithium ion batteries.

He said he had confidence in the airplane and "Boeing's ability to fix the issues just as they have done on every other new aircraft model they've produced."

Smisek said he has no indication on when the Federal Aviation Administration will allow the planes to fly again, including Dreamliner on a route between Chicago and Houston. Boeing is also based in Chicago.

United, the only U.S. carrier currently operating 787 planes, has six Dreamliners. Smisek said the company expects to take delivery of two additional 787s in the second half of this year.

EARNINGS

United Continental said it lost $723 million in 2012, or $2.18 per share. Excluding special charges of $1.3 billion, mostly related to merging United and Continental, the company earned $589 million, or $1.59 per share, meeting Wall Street analyst expectations.

In the fourth quarter, United lost $620 million, or $1.87 per share, compared with a loss of $138 million, or 42 cents per share, in the same quarter a year earlier.

It took charges of $430 million in the quarter, with much of that tied to paying off pension debt and costs for systems integration and training and severance. Excluding items, United said the 2012 quarterly loss was 58 cents a share, compared with a 61 cent loss expected by analysts on average, according to Thomson Reuters I/B/E/S.

Revenue fell 2.5 percent to $8.7 billion.

Superstorm Sandy, which barreled through the U.S. Northeast in late October, reduced revenue by about $140 million and profit by about $85 million in the fourth quarter. The storm caused shutdowns at major New York area airports, including New Jersey's Newark Liberty International where United operates a major hub.

CUSTOMER SERVICE

Customer service will be a larger focus for the airline, Smisek said during the conference call.

That focus includes a comprehensive customer service training program for airport agents, contact center agents and flight attendants, he said. It will also roll out a program called "It's Our Job," a companywide approach to customer service "that clearly explains our customer service standards and expectation for front line coworkers," Smisek said.

It will also include an expanded recognition program to reward employees for outstanding service, collecting more customer-satisfaction data and roll out of a new set of tools for airport agents, he said.

JOB CUTS

As far as the job cuts, they will not affect unionized workers, such as pilots, flight attendants and airport ground workers, a spokeswoman said. The airline in December reduced the officer ranks by several positions, representing 7 percent of managers with titles of vice president and higher. It will reduce management and administrative staff by 6 percent through voluntary and involuntary cuts and not filling empty positions.

Those cuts will begin in early February, Smisek said in a letter to employees Thursday morning.

gkarp@tribune.com

 

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2 men died in high-rise fire after rescuing elderly woman: officials

A high-rise fire on Chicago's south side killed two men and seriously injured a woman.

The two men who died in a South Shore high-rise fire had rescued an elderly woman on the seventh floor and had returned to the burning apartment with fire extinguishers when they apparently were overcome by smoke, officials said today.

Jameel Johnson, 36, and John Fasula, 50, were working in the 16-story building in the 6700 block of South Shore Drive Tuesday morning when the fire broke out on the seventh floor, officials said.

The two heard an 81-year-old woman screaming for help and placed her inside an elevator and pressed a button to take her to the first floor, according to police and David A. Fields Jr., Johnson’s cousin.

Fasula and Johnson returned to her apartment with fire extinguishers, police said. They were later found by firefighters, collapsed on the floor and were in full cardiac arrest, according to police and fire officials.

The woman collapsed on the floor of the lobby after the elevator doors opened, but was revived by paramedics and taken to the University of Chicago Hospitals, where she was listed in critical condition from smoke inhalation, according to police.

“He died a hero,” Fields said in a telephone interview. “They died saving a woman’s life.”

Johnson, the father of two girls, was working as a private contractor for a cable company, his family said. He did not like being inside high-rise buildings, but the company could not find a replacement, relatives said.

“He went with the understanding that maybe it was just a service call and he could be in and out,” Fields said. “He didn’t want to be in the high-rise building, that was his whole thing. He didn’t want to be there.”

Relatives described Johnson, an Englewood native, as a fun-loving man who did whatever he could to take care of his fiance and two children, ages 14 and 3. Johnson had ventured into different careers over the years, but returned to the cable business about a year ago.

“He was a good father who was just trying to make sure his kids had the best,” Fields said.

He had been with his fiance for 15 years and the family lives in Gary, Ind., Fields said. His youngest daughter still doesn’t understand what happened, relatives said.

“She’s still looking for her father to come home,” said Johnson’s aunt, Rosemary Cohns. “That’s the hardest part.”

Relatives of Fasula said they were not surprised to hear he risked his life for someone else.

“That’s how my brother-in-law was,” said Michelle Kozicki, 65, Fasula’s sister-in-law. “There’s never going to be another one like my brother-in-law Johnny. There’s not a bad bone in his body.”

Fasula was a maintenance manager for the CTA, spokeswoman Lambrini Lukidis said. He started working for the transit agency in 1983.

Fasula’s family knew he was at the apartment building for a “side job,” though she wasn’t sure what the work entailed. Kozicki said it was common for Fasula, who had been married for nearly 40 years, to work jobs outside his day job at the CTA.
 
“He didn’t like to sit still,” she said.

He went out of his way to help his father before he died in 2009. He was with him “every step of the way,” Kozicki said. For example, Fasula took time off of work to drive his father to doctor’s appointments.

Cook County Commissioner John Daley, who knew Fasula through his father, called him an "outstanding young man" whose death is a "tremendous loss."

"If you were in trouble, John was always there," Daley said.

Fire officials have said the fire apparently started in a bedroom on the seventh floor. Fire Department spokesman Larry Langford said the cause is undetermined pending further analysis of electrical information.  It does not appear suspicious, he added.

“In short, it generally means we have to have some items looked at,” Langford said of the analysis.

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Why the Future of TV Still Isn’t Here Yet

As content providers continue to intimidate tech companies with a seemingly endless couch-potato conundrum, the latest innovation in the war to win your living room isn’t some new gadget from Apple or Netflix, or even that exciting à la carte content delivery system from Intel — it’s a protocol that helps our screens better communicate with one another. YouTube and Netflix have teamed up to create something called DIAL, a competitor of sorts to Apple’s AirPlay, which, as GigaOm’s Janko Roettgers describes it, ”helps developers of second-screen apps to discover and launch applications on smart TVs and connected devices.” Basically, it turns your phone into a kind of wireless super-remote for your TV, as Roettgers explains: 

With DIAL, the Netflix app on your phone will automatically discover that there is a device with a Netflix app connected to your TV. It will fire up that app, and then the two apps are free to do whatever they want — which presumably involves some healthy binge-viewing.

This solves a “big problem” because it makes using those apps on your smart television a lot easier.  As of right now, controlling the Netflix app on a PlayStation still requires the console remote to open up the app on your television before controlling it from a phone or tablet. This eliminates a step — and that, ladies and gents, is the biggest thing actually happening in TV tech right now. Instead of letting us pay just for the content we want, the cable industry’s aging model is still forcing tech companies to help us sift through all the extras were forced to buy. Because with the big media companies refusing to budge on innovative content deals so far this year, “content discovery” tools like GIAL and AirPlay remain one of the only ways everyone can get along. 

RELATED: Netflix Is Winning the Internet

It wasn’t supposed to be this way, of course. Many expected hardware like a supped-up Apple TV or the Roku streaming stick to “fix” television — instead of some protocol that makes finding stuff on our TVs easier. But, as Netflix discovered when it tried to get in the hardware business, the total package can alienate the other key players. Back in 2007, the streaming company had a set-top box in the works that would transform Netflix into a cable competitor, reports Fast Company’s Austin Carr. But CEO Reid Hastings scrapped the idea because it was too competitive. “We could not be competing against Sony, LG, and Samsung,” says Steve Swasey, then the company’s VP of communications. On top of the potential loss of support from hardware makers, this separate Netflix box scared away the content owners, with which Netflix has worked so hard to get streaming TV deals. 

RELATED: The Future of Streaming Video Looks Like TV Reruns

The old-school media industry’s fear of tech-world competition has driven the future of television in a spiraling direction. When one of the too-many entities gets offended, the future falls apart, as we saw with Google TV in an experiment that ultimately scared off content providers as well. A protocol like DIAL is the politically correct solution: It doesn’t change how we pay for content — but it sure does work within the comfortable way we’re used to sitting down and watching TV!

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Shia LaBeouf’s “Charlie Countryman” finds love in gritty Romania

Park City, Utah (Reuters) – Shia LaBeouf and Evan Rachel Wood spin a twist on classic fairytales in their new film “The Necessary Death of Charlie Countryman,” a modern day love story that swaps castles in the sky for the underbelly of Romania’s capital, Bucharest.

The film, which premiered at Sundance Film Festival this week, is a dark story of love unfolding between two unlikely people against the backdrop of a violent and crime-filled eastern European city.

Charlie (LaBeouf), an American, finds himself on a journey of self-discovery that takes him to Bucharest, where he meets the mysterious and captivating Gabi (Evan Rachel Wood), and puts his life on the line for love.

“Love is always the easiest answer, but somehow it’s the hardest place to get for some people. I love the contrast of this world, which is filled with violence and hatred and crime, and above all there’s love,” Wood said.

Director Fredrick Bond picked Bucharest because he was looking for a place that has not been captured in film prominently, and would compliment the complex nature of Charlie and Gabi’s story.

“Charlie has to go through quite a tough journey and a very romantic journey, so I needed a city that had an edge,” he said.

Wood, 25, said the connection that Charlie and Gabi feel the moment they meet resonated with her because that is what she felt for her husband, actor Jamie Bell, when they first met at Sundance and started dating in 2005.

“It’s almost this karmic connection, this kindred spirit, this soulmate of some sort, where he looks at her and he immediately falls in love. He’s never said a word to her – that really happens. That’s how I met my husband,” Wood said.

“We fell in love immediately, because it was almost meant to be, it was fate.”

FINDING TRUTH IN LOVE

“Charlie Countryman” is the feature film debut from Swedish director Bond, an award-winning creator of commercials. Bond said he was eager to work with LaBeouf and Wood, calling them the “most talented young actors of their generation.”

“They have such a sense of truthfulness,” Bond said. “It’s a wild, crazy journey, I needed actors who could ground their performances … Evan and Shia are about truth.”

LaBeouf, a former child star who became a box office staple as the lead in the “Transformers” franchise, has been taking on grittier roles more recently, such as a bootlegger in gangster drama “Lawless.”

The 26-year-old actor said he had been drawn to the role of Charlie when he read the script three years ago.

“It spoke honestly to me, it was really original. It had a Zsa Zsa Gabor narrative and it just read like ‘The Graduate’ with a bloody nose,” he said.

Wood, who shot to fame as the troubled young lead of teen drama “Thirteen” in 2003, said she had wanted to work with LaBeouf for a long time.

For the role of Gabi, a complex Romanian cellist who has a penchant for bad boys, Wood had to perfect a Romanian accent without the help of a dialect coach, turning to her surroundings in Bucharest to draw inspirations.

“It’s very stressful because you want to do it justice, and I wanted it to be spot-on because a lot of times, it can be very distracting. You can overdo the accent,” the actress said.

The film co-stars Mads Mikkelsen and Til Schweiger as Romanian mobsters, with British actors Rupert Grint, best known as Ron Weasley in the “Harry Potter” movies, and James Buckley as Charlie’s errant friends.

Bond said the biggest filming challenges were the action-packed fight scenes, especially because LaBeouf did his own stunts.

“Shia wants to do everything for real, so he takes hits for real … which is fantastic, because it gives a reality to it, but you also have only so many takes, you have to be really well prepared to do it,” Bond said.

“Charlie Countryman” may defy the archetype of a traditional love story with its fierce characters in a harsh yet beautiful setting, but LaBeouf and Wood said they hoped audiences would take away messages of honesty in love from the film.

(Reporting By Piya Sinha-Roy; Editing by Patricia Reaney and Mohammad Zargham)

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Phys Ed: Is There an Ideal Running Form?

In recent years, many barefoot running enthusiasts have been saying that to reduce impact forces and injury risk, runners should land near the balls of their feet, not on their heels, a running style that has been thought to mimic that of our barefoot forebears and therefore represent the most natural way to run. But a new study of barefoot tribespeople in Kenya upends those ideas and, together with several other new running-related experiments, raises tantalizing questions about just how humans really are meant to move.

For the study, published this month in the journal PLoS One, a group of evolutionary anthropologists turned to the Daasanach, a pastoral tribe living in a remote section of northern Kenya. Unlike some Kenyan tribes, the Daasanach have no tradition of competitive distance running, although they are physically active. They also have no tradition of wearing shoes.

Humans have run barefoot, of course, for millennia, since footwear is quite a recent invention, in evolutionary terms. And modern running shoes, which typically feature well-cushioned heels that are higher than the front of the shoe, are newer still, having been introduced widely in the 1970s.

The thinking behind these shoes’ design was, in part, that they should reduce injuries. When someone runs in a shoe with a built-up heel, he or she generally hits the ground first with the heel. With so much padding beneath that portion of the foot, the thinking went, pounding would be reduced and, voila, runners wouldn’t get hurt.

But, as many researchers and runners have noted, running-related injuries have remained discouragingly common, with more than half of all runners typically being felled each year.

So, some runners and scientists began to speculate a few years ago that maybe modern running shoes are themselves the problem.

Their theory was buttressed by a influential study published in 2010 in Nature, in which Harvard scientists examined the running style of some lifelong barefoot runners who also happened to be from Kenya. Those runners were part of the Kalenjin tribe, who have a long and storied history of elite distance running. Some of the fastest marathoners in the world have been Kalenjin, and many of them grew up running without shoes.

Interestingly, when the Harvard scientists had the Kalenjin runners stride over a pressure-sensing pad, they found that, as a group, they almost all struck the ground near the front of their foot. Some were so-called midfoot strikers, meaning that their toes and heels struck the ground almost simultaneously, but many were forefoot strikers, meaning that they landed near the ball of their foot.

Almost none landed first on their heels.

What the finding seemed to imply was that runners who hadn’t grown up wearing shoes deployed a noticeably different running style than people who had always worn shoes.

And from that idea, it was easy to conjecture that this style must be better for you than heel-striking, since presumably it was more natural, echoing the style that early, shoeless cavemen would have used.

But the new study finds otherwise. When the researchers had the 38 Daasanach tribespeople run unshod along a track fitted, as in the Harvard study, with a pressure plate, they found that these traditionally barefoot adults almost all landed first with their heels, especially when they were asked to run at a comfortable, distance-running pace. For the group, that pace averaged about 8 minutes per mile, and 72 percent of the volunteers struck with their heels while achieving it. Another 24 percent struck with the midfoot. Only 4 percent were forefoot strikers.

When the Daasanach volunteers were asked to sprint along the track at a much faster speed, however, more of them landed near their toes with each stride, a change in form that is very common during sprints, even in people who wear running shoes. But even then, 43 percent still struck with their heels.

This finding adds to a growing lack of certainty about what makes for ideal running form. The forefoot- and midfoot-striking Kalenjin were enviably fast; during the Harvard experiment, their average pace was less than 5 minutes per mile.

But their example hasn’t been shown to translate to other runners. In a 2012 study of more than 2,000 racers at the Milwaukee Lakefront Marathon, 94 percent struck the ground with their heels, and that included many of the frontrunners.

Nor is it clear that changing running form reduces injuries. In a study published in October scientists asked heel-striking recreational runners to temporarily switch to forefoot striking, they found that greater forces began moving through the runners’ lower backs; the pounding had migrated from the runners’ legs to their lumbar spines, and the volunteers reported that this new running form was quite uncomfortable.

But the most provocative and wide-ranging implication of the new Kenyan study is that we don’t know what is natural for human runners. If, said Kevin G. Hatala, a graduate student in evolutionary anthropology at George Washington University who led the new study, ancient humans “regularly ran fast for sustained periods of time,” like Kalenjin runners do today, then they were likely forefoot or midfoot strikers.

But if their hunts and other activities were conducted at a more sedate pace, closer to that of the Daasanach, then our ancestors were quite likely heel strikers and, if that was the case, wearing shoes and striking with your heel doesn’t necessarily represent a warped running form.

At the moment, though, such speculation is just that, Mr. Hatala said. He and his colleagues plan to collaborate with the Harvard scientists in hopes of better understanding why the various Kenyan barefoot runners move so differently and what, if anything, their contrasting styles mean for the rest of us.

“Mostly what we’ve learned” with the new study, he said, “is how much still needs to be learned.”

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Chicago hotel occupancy climbs back

Visitors filled downtown hotel rooms in 2012 at a rate not seen since before the recession.

Hotel occupancy rose to 75.2 percent, up from 72.2 percent in 2011, according to an announcement by Choose Chicago, the city's tourism and convention agency, and Mayor Rahm Emanuel. The 2012 level matched a previous record set in 2007.

Hotel operators also saw increases in two other key measures, though those remain slightly below their peaks. The average daily room rate rose to $187.27, from $177.33 in 2011. And the revenue per available room, a key indicator of profitability, increased by 10 percent to $140.76.

The data comes from STR Global, with analysis by Choose Chicago.

Among the factors affecting performance, officials said, was a more aggressive marketing strategy. They cited Choose Chicago's regional advertising campaigns. An eight-week winter and 12-week summer campaign, at a combined cost of $2 million, targeted Cincinnati, Detroit, Grand Rapids, Indianapolis, Milwaukee and St. Louis.

The improved performance, along with a hike in the city's hotel tax rate, brought the city's hotel tax revenue to more than $100 million for the first time. This was an increase of $25 million, or 33 percent, from 2011.
 
The city share of the hotel tax increased by 1 percentage point last year, bringing the total Chicago hotel tax rate to 16.39 percent. The city's share of that is 4.5 percentage points.

 kbergen@tribune.com | Twitter@kathy_bergen

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2 dead, 1 hurt in extra-alarm fire at South Side high-rise

Firefighters work to extinguish a fire on the seventh and eighth floors of a high-rise apartment building at 6730 South Shore Drive in Chicago on January, 22,2013.

Two men died and a woman was seriously injured when an extra-alarm fire broke out in a high-rise on South Shore Drive this morning.

All three victims suffered full cardiac arrest, apparently from breathing in smoke, according to Fire Department spokesman Larry Langford.

One of the men was in his 30s and the other was in his 40s, according to the Cook County medical examiner's office. The first man was pronounced dead at 9:54 a.m. at the University of Chicago Medical Center and the other was pronounced later at Jackson Park Hospital,  officials said.

Their names were not being released pending notification of family, according to the medical examiner's office.

The men were found on the seventh floor and the woman was found in the lobby of the building in the 6700 block of South Shore Drive, also in full cardiac arrest, Langford said. Paramedics were able to revive her with CPR and took her to the University of Chicago Medical Center, Langford said.

A firefighter suffered minor injuries, officials said.

The fire broke out around 8:40 a.m. and was quickly raised to a 3-11 alarm with a call for at least 10 ambulances, officials said. Firefighters on a ladder battled the blaze on the seventh floor while firefighters on another ladder tried to reach residents on balconies on the other side of the building.

Langford said the fire may have started in the bedroom of an apartment on the 7th floor. The blaze spread to an apartment on the 8th floor, he said. The fire was under control by 9:25 a.m.

Edward Parks, 48, said he was sleeping in his 11th floor apartment when the fire alarm went off. Parks said he grabbed the warmest clothes he could find and joined other residents in the hall.

"It was real cloudy in the halls when I went out to see what was happening," Parks said, his mustache covered in icicles. "There was a fireman in the hall. It was an orderly exit."

Parks, who has lived in the building for five years, said he had been standing outside for more than an hour in the freezing weather.

Jevon Smith, 30, lives on the 5th floor and said he was at a neighbor's apartment when he saw the fire from a window.  "There were huge flames coming from three apartments," Smith said. "I'm glad I wasn't home - just hope no one was hurt."

"This cold is brutal," Smith said, rubbing his hands together.

Jay Fizer, 20 was sleeping in his 10th floor apartment when smoke alarms started going off.  "Next thing I know, I open the door and hear a little panic and whatever. . .We just grabbed our stuff and got out of there."

Fizer said a "big old wind of smoke just came out of nowhere" as soon as he and a few other residents got about halfway down the stairs. But they made it to the first floor exit.

"We did it on our own," Fizer said. "No help. Just God."

This is "the worst time for this to happen," he said, standing outside the building in nearly subzero temperatures.

The fire department did not order an evacuation of the building, telling residents it was safer to stay in their apartments, Langford said. Firefighters then went door to door, checking on them.

Water from hoses and hydrants had turned to sheets of ice around the building. Dozens of fire trucks, ambulances and police cars lined South Shore Drive.

An American Red Cross team was on the scene to help find shelter for families displaced by the fire, spokeswoman Patricia Kemp said.

Kemp said the crisis team would likely be meeting the injured residents and their families at the hospital. "We'll also be replacing some items lost in the fire," Kemp said.

Chicago Tribune reporter Carlos Sadovi also contributed.

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Apple slips, BlackBerry slides and Windows Phone stalls in December

Kantar Worldpanel’s December smartphone market share numbers are out. And they are as fascinating as ever. Kantar pegs the BlackBerry market share in America as 1.1% last month, down from 1.4% in November. Surprisingly, Windows Phone’s market share also ticked down to 2.6% in December from 2.7% in November. That might be a statistical artifact, but it is surprising not to see a substantial boost in Windows share considering the marketing support and new devices from AT&T (T).

[More from BGR: BlackBerry 10 OS walkthrough, BlackBerry Z10 pricing]

In Europe, Windows Phone is rapidly picking up steam. Its market share soared to 13.9% in Italy from 11.8% in November. In the UK, Windows Phone’s share moved to 5.9% from 5.1% in a month.The EU average share of Windows Phone bloomed to 5.4% from 4.7% between November and December.

[More from BGR: Verizon Q4 loss doubles to nearly $ 2 billion despite record subscriber adds]

At the same time, BlackBerry dipped to 4.0% from 4.4%. The stage is set for the spring battle between Windows Phone and BlackBerry camps.

Interestingly, Apple’s (AAPL) share in the UK slipped to 32.4% in December from 36.1% in November. The massive popularity of Samsung (005930) models in the British market was undoubtedly the main reason; Android’s share hit 54.4% in the UK.

This is the latest sign that Apple’s market share problems outside the U.S. market are not limited to emerging markets and Southern Europe. The UK has traditionally been the second most loyal market to the Apple brand, right after the United States. According to Kantar, Apple slipped 2.1 percentage points in America between November and December, ending up with 51.2% share of the smartphone market.

This article was originally published on BGR.com

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Walters expects to leave hospital soon

NEW YORK (AP) — Barbara Walters says she expects to be home from the hospital soon after taking a spill at a Saturday night party at the British ambassador’s home in Washington.

The veteran ABC newswoman thanked people who expressed concern in a statement read Monday on “The View.”

She says she’s running a low-grade fever and doctors don’t want to release her until her temperature is normal. She says things are going in the right direction and she expects to be home soon.

Her colleagues at “The View” wished her well on the air, although comic Joy Behar couldn’t resist a joke.

Behar urged Walters to get well and to “lay off the Grey Goose” vodka.

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Well Pets: Holly the Cat's Incredible Journey

Nobody knows how it happened: an indoor house cat who got lost on a family excursion managing, after two months and about 200 miles, to return to her hometown.

Even scientists are baffled by how Holly, a 4-year-old tortoiseshell who in early November became separated from Jacob and Bonnie Richter at an R.V. rally in Daytona Beach, Fla., appeared on New Year’s Eve — staggering, weak and emaciated — in a backyard about a mile from the Richters’ house in West Palm Beach.

“Are you sure it’s the same cat?” wondered John Bradshaw, director of the University of Bristol’s Anthrozoology Institute. In other cases, he has suspected, “the cats are just strays, and the people have got kind of a mental justification for expecting it to be the same cat.”

But Holly not only had distinctive black-and-brown harlequin patterns on her fur, but also an implanted microchip to identify her.

“I really believe these stories, but they’re just hard to explain,” said Marc Bekoff, a behavioral ecologist at the University of Colorado. “Maybe being street-smart, maybe reading animal cues, maybe being able to read cars, maybe being a good hunter. I have no data for this.”

There is, in fact, little scientific dogma on cat navigation. Migratory animals like birds, turtles and insects have been studied more closely, and use magnetic fields, olfactory cues, or orientation by the sun.

Scientists say it is more common, although still rare, to hear of dogs returning home, perhaps suggesting, Dr. Bradshaw said, that they have inherited wolves’ ability to navigate using magnetic clues. But it’s also possible that dogs get taken on more family trips, and that lost dogs are more easily noticed or helped by people along the way.

Cats navigate well around familiar landscapes, memorizing locations by sight and smell, and easily figuring out shortcuts, Dr. Bradshaw said.

Strange, faraway locations would seem problematic, although he and Patrick Bateson, a behavioral biologist at Cambridge University, say that cats can sense smells across long distances. “Let’s say they associate the smell of pine with wind coming from the north, so they move in a southerly direction,” Dr. Bateson said.

Peter Borchelt, a New York animal behaviorist, wondered if Holly followed the Florida coast by sight or sound, tracking Interstate 95 and deciding to “keep that to the right and keep the ocean to the left.”

But, he said, “nobody’s going to do an experiment and take a bunch of cats in different directions and see which ones get home.”

The closest, said Roger Tabor, a British cat biologist, may have been a 1954 study in Germany in which cats placed in a covered circular maze with exits every 15 degrees most often exited in the direction of their homes, but more reliably if their homes were less than five kilometers away.

New research by the National Geographic and University of Georgia’s Kitty Cams Project, using video footage from 55 pet cats wearing video cameras on their collars, suggests cat behavior is exceedingly complex.

For example, the Kitty Cams study found that four of the cats were two-timing their owners, visiting other homes for food and affection. Not every cat, it seems, shares Holly’s loyalty.

KittyCams also showed most of the cats engaging in risky behavior, including crossing roads and “eating and drinking substances away from home,” risks Holly undoubtedly experienced and seems lucky to have survived.

But there have been other cats who made unexpected comebacks.

“It’s actually happened to me,” said Jackson Galaxy, a cat behaviorist who hosts “My Cat From Hell” on Animal Planet. While living in Boulder, Colo., he moved across town, whereupon his indoor cat, Rabbi, fled and appeared 10 days later at the previous house, “walking five miles through an area he had never been before,” Mr. Galaxy said.

Professor Tabor cited longer-distance reports he considered credible: Murka, a tortoiseshell in Russia, traveling about 325 miles home to Moscow from her owner’s mother’s house in Voronezh in 1989; Ninja, who returned to Farmington, Utah, in 1997, a year after her family moved from there to Mill Creek, Wash.; and Howie, an indoor Persian cat in Australia who in 1978 ran away from relatives his vacationing family left him with and eventually traveled 1,000 miles to his family’s home.

Professor Tabor also said a Siamese in the English village of Black Notley repeatedly hopped a train, disembarked at White Notley, and walked several miles back to Black Notley.

Still, explaining such journeys is not black and white.

In the Florida case, one glimpse through the factual fog comes on the little cat’s feet. While Dr. Bradshaw speculated Holly might have gotten a lift, perhaps sneaking under the hood of a truck heading down I-95, her paws suggest she was not driven all the way, nor did Holly go lightly.

“Her pads on her feet were bleeding,” Ms. Richter said. “Her claws are worn weird. The front ones are really sharp, the back ones worn down to nothing.”

Scientists say that is consistent with a long walk, since back feet provide propulsion, while front claws engage in activities like tearing. The Richters also said Holly had gone from 13.5 to 7 pounds.

Holly hardly seemed an adventurous wanderer, though her background might have given her a genetic advantage. Her mother was a feral cat roaming the Richters’ mobile home park, and Holly was born inside somebody’s air-conditioner, Ms. Richter said. When, at about six weeks old, Holly padded into their carport and jumped into the lap of Mr. Richter’s mother, there were “scars on her belly from when the air conditioner was turned on,” Ms. Richter said.

Scientists say that such early experience was too brief to explain how Holly might have been comfortable in the wild — after all, she spent most of her life as an indoor cat, except for occasionally running outside to chase lizards. But it might imply innate personality traits like nimbleness or toughness.

“You’ve got these real variations in temperament,” Dr. Bekoff said. “Fish can be shy or bold; there seem to be shy and bold spiders. This cat, it could be she has the personality of a survivor.”

He said being an indoor cat would not extinguish survivalist behaviors, like hunting mice or being aware of the sun’s orientation.

The Richters — Bonnie, 63, a retired nurse, and Jacob, 70, a retired airline mechanics’ supervisor and accomplished bowler — began traveling with Holly only last year, and she easily tolerated a hotel, a cabin or the R.V.

But during the Good Sam R.V. Rally in Daytona, when they were camping near the speedway with 3,000 other motor homes, Holly bolted when Ms. Richter’s mother opened the door one night. Fireworks the next day may have further spooked her, and, after searching for days, alerting animal agencies and posting fliers, the Richters returned home catless.

Two weeks later, an animal rescue worker called the Richters to say a cat resembling Holly had been spotted eating behind the Daytona franchise of Hooters, where employees put out food for feral cats.

Then, on New Year’s Eve, Barb Mazzola, a 52-year-old university executive assistant, noticed a cat “barely standing” in her backyard in West Palm Beach, struggling even to meow. Over six days, Ms. Mazzola and her children cared for the cat, putting out food, including special milk for cats, and eventually the cat came inside.

They named her Cosette after the orphan in Les Misérables, and took her to a veterinarian, Dr. Sara Beg at Paws2Help. Dr. Beg said the cat was underweight and dehydrated, had “back claws and nail beds worn down, probably from all that walking on pavement,” but was “bright and alert” and had no parasites, heartworm or viruses. “She was hesitant and scared around people she didn’t know, so I don’t think she went up to people and got a lift,” Dr. Beg said. “I think she made the journey on her own.”

At Paws2Help, Ms. Mazzola said, “I almost didn’t want to ask, because I wanted to keep her, but I said, ‘Just check and make sure she doesn’t have a microchip.’” When told the cat did, “I just cried.”

The Richters cried, too upon seeing Holly, who instantly relaxed when placed on Mr. Richter’s shoulder. Re-entry is proceeding well, but the mystery persists.

“We haven’t the slightest idea how they do this,” Mr. Galaxy said. “Anybody who says they do is lying, and, if you find it, please God, tell me what it is.”

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